Política de reembolso

FMO RETURN & REFUND POLICY

We want every FMO order to arrive exactly as intended. Please review product descriptions, sizing information, and order details carefully before completing your purchase.

EXCHANGES — 7 DAYS

Eligible size exchanges may be requested within 7 days of delivery and are subject to product availability.

To qualify for an exchange, merchandise must be:

  • Unworn and unwashed
  • Free of odors, stains, or signs of wear
  • Unaltered and in its original condition
  • Returned with original tags and packaging, where applicable

Because many FMO products are released in limited quantities, we cannot guarantee that another size will be available. If the requested replacement size is unavailable, an exchange may not be possible.

Customers are responsible for return shipping costs on approved size exchanges unless the item received was incorrect or defective due to an FMO fulfillment error.

FMO X 10-YEAR ANNIVERSARY — FINAL SALE

All FMO X 10-Year Anniversary preorder items are strictly final sale once the preorder window closes.

After the preorder window closes, no cancellations, refunds, returns, or size exchanges will be accepted for FMO X Anniversary preorder items.

Please confirm your size, shipping information, and order details before completing your purchase.

Exceptions are limited to merchandise that arrives damaged, defective, or incorrect.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged or defective, or you receive an incorrect item, please contact FMO within 3 days of delivery.

Include:

  • Your name
  • Order number
  • A brief description of the issue
  • Clear photographs showing the item and issue

Once reviewed, FMO will determine the appropriate resolution.

Do not return merchandise before receiving return instructions from FMO.

PREORDERS

Preorder merchandise is produced specifically for its respective release.

Estimated fulfillment or shipping dates are provided on the applicable product page. These dates are estimates and may be affected by production, quality-control, or carrier delays.

If a significant delay occurs, FMO will communicate updates using the contact information provided with the order.

Unless otherwise stated, preorder eligibility for returns or exchanges follows the terms listed in this policy. FMO X 10-Year Anniversary preorders are subject to the stricter final-sale terms above.

NON-RETURNABLE ITEMS

The following are not eligible for return or exchange:

  • FMO X Anniversary preorder items after the preorder window closes
  • Items marked Final Sale
  • Worn, washed, altered, stained, damaged, or used merchandise
  • Merchandise showing odors or signs of wear
  • Items missing applicable original tags or packaging
  • Personalized or custom-made products
  • Gift cards

REFUNDS

FMO does not provide refunds for:

  • Change of mind or buyer’s remorse
  • Incorrect size selections made by the customer
  • Final-sale merchandise
  • FMO X Anniversary preorders after the preorder window closes

When FMO approves a refund because of a qualifying order issue, the refund will be issued to the original payment method. Processing times after issuance may vary depending on the customer’s bank or payment provider.